Talk to a
real human.
One channel, no chatbots, no ticket systems pretending to be people. Email us — someone on the team will write back, usually within hours.
A great message makes for a great reply.
Four small things to include in your email — none of them are required, all of them speed us up.
Email from your account address
Use the address on your subscription so we can find your account fast. roy@royhp.com, for example.
Mention what you tried
Platform, OS version, the location you connected to, and whether it ever worked. The more context, the faster we resolve.
Screenshots help
Attach what you can. We can't see your traffic — we don't store it — so a screenshot of the app is often the fastest way to debug.
Don't share secrets
We never need your password (you don't have one — we use email codes) or your card details. We'll always reply from @hexvpn.co.
If your email needs a specific destination.
Not sure which one? Default to support@hexvpn.co — we'll route it.